Policies
Return &
Exchange Policy
01
Section 1
Overview
Not the right fit? We keep exchanges simple. You have 3 days from delivery to request a return or exchange, and one size exchange per order on the same product, subject to availability.
Return Window
3 days from delivery
Refund Timeline
5–7 business days after approval
Exchange
1x per order, same product
02
Section 2
Eligibility
Request raised within 3 days of delivery
Product unused, unwashed, and unworn
Original tags and packaging intact
Product in resalable condition
03
Section 3
How to Initiate a Return or Exchange
-
Email Us
Send your request to contact@arcanemysteryfitwolves.com within 3 days of delivery. -
Provide Details
Include your Order Number, full name, product name, and reason for return. -
Attach Images
Especially useful for damaged or incorrect items. -
Await Confirmation
Our team reviews and confirms eligibility before processing.
04
Section 4
Return Shipping — Covered by Us When
Damaged product received
Wrong product delivered
Manufacturing defect identified
Incorrect size delivered
Change of mind
* For "Change of mind" returns, return shipping charges may apply.
05
Section 5
Good to Know
- Refunds are processed only after inspection and, once approved, credited to your original payment method within 5–7 business days — shipping charges are non-refundable
- Damaged or incorrect items must be reported within 48 hours of delivery with clear images
- Used, washed, tag-less, or final-sale items can't be returned
- Orders can be cancelled within 12 hours of placement, as long as they haven't shipped yet
06
Get In Touch
Contact Us
Phone
Address
Plot No. 1248, 2nd Floor, Sector 82 JLPL
Mohali – 140306, Punjab, India